A project guide to ux design 2nd edition pdf

 

    A Project Guide to UX Design, Second Edition. Russ Unger and Carolyn Chandler. New Riders. Eighth Street. Berkeley, CA () A Project Guide to UX Design comes with a bonus, online-only chapter: Todd Zaki Warfel's Persona Model 2 .pdf) In the second edition, you'll learn to. Read a project guide to UX design and content strategy. You can grab the free pdf download to read later as well.

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    A Project Guide To Ux Design 2nd Edition Pdf

    Book: A Project Guide to UX Design: For user experience designers in the field or in the making (2nd Edition). ISBN: But there's a lot more to successful UX design than knowing the For user experience designers in the field or in the making, 2nd Edition Your Price: $; List Price: $; Includes EPUB, MOBI, and PDF; About eBook. Absolute Beginner's Guide to Alternative Medicine East 96th Street, Indianapolis, Indiana Karen Lee Fontaine Load more similar PDF files.

    Introducing our client: Balmain University Balmain University will be the fictitious client for our example project for this guide. Project BU International Student website re-design Scenario The International Office have commissioned us to run an end-toend redesign and build of their existing International Student site. The initial discovery and user research phase has been completed and we now have an unprioritised set of user stories. Our objective We now need to define, design, prototype and validate the core user interfaces and templates required to satisfy the highest priority user stories. We are going to adopt a content first approach at each stage. Assumptions This is an agile project that is constructed around user story needs that have emerged from the user research. Content considerations We have already asked the client some revealing questions that should influence the design process. The design has to be appropriate to the client and their ability to sustain that content. Step 2 We update the user story backlog in our Google sheet The assigned priorities for each user story were captured in the Google sheet for everyone in the team to refer to. What is our inner content strategist thinking? How many items are there for each content type? Does BU have a few exchange partner institutions or thousands to list?

    The design has to be appropriate to the client and their ability to sustain that content. Step 2 We update the user story backlog in our Google sheet The assigned priorities for each user story were captured in the Google sheet for everyone in the team to refer to. What is our inner content strategist thinking? How many items are there for each content type? Does BU have a few exchange partner institutions or thousands to list?

    A dozen accredited agents or hundreds? Is there a single source of truth for contact details for BU staff? If so, where is it? Multilingual content was prioritised as a could, but we need to keep an eye on it because that has all kinds of translation and maintenance considerations Is there any likely content that the International Office our client does not have direct control over?

    If so, what? And who controls it? Example: Who is going to translate content during the project and beyond? Asking these sorts of questions will reveal insights to inform our project UX design work: what language and labels do they use? Any patterns emerging? How else do we need to screen enquiries? They are using single letters, e. They have a different number for calls from overseas - Q. Does BU have or need to present a separate mailing address?

    What about dates the office is closed like public holidays? They use Google maps — if we were to include a map does BU have a preferred map type? And some general insights and questions: The various contact channels email, call, form have the same weighting - but does our client want to encourage users to opt for particular channels? There are no contact details for individual staff members - are we going to present actual people and their contact details?

    If so that might require a special content type How are we going to handle displaying international dialing codes in phone numbers? Does the BU International Office already have a convention for this?

    A Project Guide to UX Design And Content Strategy - GatherContent

    We should add this to the content style guide Presumably BU contact details already exist and we want to use those and not create a duplicate - but that will mean syndicating content from another system?

    Do we know which system? We present our insights to the project team for a wider discussion. Activity: Mapping User Flows We now start to map out the user flows for our priority user stories to reveal the templates and key interfaces we need to design.

    This gives us more context to design the parts of the experience we have control over.

    Which pages will be the top landing pages on the site? Which are the top landing pages on the current site, and what content do they include? Will a regular article page template be sufficient or do we need a dedicated landing page template? Will the contact details for the staff that support the Education Agents be embedded in article pages on the topic or in a dedicated contact us page, or both? Is there a duplication risk? Do we need a content type in the CMS for contact details so we can have a single source of truth that can be published in multiple places on the site?

    How many BU staff members will actually be taking enquiries from Education Agents - one, two, a dozen?

    Do the contact details name, email, phone number we need to satisfy the user story already exist? Where can we see them? What other info may the Education Agent need to make a successful enquiry? Office hours especially for calling? Do any policies and protocols already exist about this?

    We will feed these juicy insights directly into our content modelling work later in the guide. Ask your question using the contact method you most prefer. During the session we pay close attention to how the content is performing, trying to walk away with answers to these questions:. We now agree as a project team a hypothesis to improve each usability issue with the Education Agent Contact panel. And this is where we leave the story.

    Hopefully you will agree that good things happen when we iterate and improve the content and design together from the earliest stages. The Project Guide This hands-on resource for all UXers is a project guide to UX design and content strategy that explores the relationship through a website project.

    Table of Contents Introduction Guide overview Introducing our client: Competitor Analysis Activity: Want to read later?

    Download to Read Later. Introducing our client: Balmain University Balmain University will be the fictitious client for our example project for this guide. Project BU International Student website re-design Scenario The International Office have commissioned us to run an end-toend redesign and build of their existing International Student site.

    Our objective We now need to define, design, prototype and validate the core user interfaces and templates required to satisfy the highest priority user stories. Assumptions This is an agile project that is constructed around user story needs that have emerged from the user research. Content considerations We have already asked the client some revealing questions that should influence the design process.

    Chapter One Define Content. Step 1 We prioritise the user stories with the client in an Agile release planning meeting. Step 2 We update the user story backlog in our Google sheet. What is our inner content strategist thinking?

    How many items are there for each content type? Does BU have a few exchange partner institutions or thousands to list? A dozen accredited agents or hundreds? Is there a single source of truth for contact details for BU staff?

    If so, where is it? Multilingual content was prioritised as a could, but we need to keep an eye on it because that has all kinds of translation and maintenance considerations Is there any likely content that the International Office our client does not have direct control over? If so, what? And who controls it? Step 3 Looking at the prioritised user stories we can see that we [the project team] need to work on the Must stories first.

    Prepare for content governance We are keeping a list of potential risks, considerations and implications of maintaining and sustaining the content as we go through the UX design process. Step 4 We review click around competitor sites and annotate screenshots. In 60 seconds we can draw out a bunch of insights and follow up questions from this single Sydney University example: How else do we need to screen enquiries?

    UX Design And Content Strategy: The Project Guide

    They are using single letters, e. They have a different number for calls from overseas - Q. Does BU have or need to present a separate mailing address? What about dates the office is closed like public holidays?

    They use Google maps — if we were to include a map does BU have a preferred map type? And some general insights and questions: The various contact channels email, call, form have the same weighting - but does our client want to encourage users to opt for particular channels? There are no contact details for individual staff members - are we going to present actual people and their contact details?

    If so that might require a special content type How are we going to handle displaying international dialing codes in phone numbers? Does the BU International Office already have a convention for this?

    We should add this to the content style guide Presumably BU contact details already exist and we want to use those and not create a duplicate - but that will mean syndicating content from another system? Do we know which system? We present our insights to the project team for a wider discussion. Will a regular article page template be sufficient or do we need a dedicated landing page template? Will the contact details for the staff that support the Education Agents be embedded in article pages on the topic or in a dedicated contact us page, or both?

    Is there a duplication risk? Do we need a content type in the CMS for contact details so we can have a single source of truth that can be published in multiple places on the site? How many BU staff members will actually be taking enquiries from Education Agents - one, two, a dozen?

    Do the contact details name, email, phone number we need to satisfy the user story already exist? Where can we see them? What other info may the Education Agent need to make a successful enquiry? Office hours especially for calling? Do any policies and protocols already exist about this? We will feed these juicy insights directly into our content modelling work later in the guide. Note potential templates and content types Build a simple, running list of templates and CMS content types as they emerge during these early UX design activities.

    Chapter Two Design Content Models. Step 2 Present, critique, and vote on 6-up sheets. Step 3 1-up activity. Step 4 Present and critique 1-up sheets.

    Read A Project Guide to UX Design: For user experience designers in the field or in the making

    Although the concept sketches are still pretty raw we can start to draw some significant content insights which are typically questions that need answers: How many pages on the site should include this contact details panel for education agents? Which bits of content are page furniture, e. How will clients be able to edit this beyond launch? What are the world regions in this context? Does BU have a standardised breakdown of regions? Where can we find it?

    How many Education Agent Liaison Officers are there? Is there more than one EALO per region?

    If so, do we show more than one EALO in the panel? Is there already a source of truth for staff contact details to populate those elements of the panel? Where is it? What platform? What state? Who to talk to? Is it ok to have staff pictures on the site? Will there be resistance?

    What will happen to the content from Ask a question form submissions? Is there already a workflow for submitted questions from education agents? Who do we speak to about it? To begin with we use a shared project Notebook in Evernote to paste a scan of the sketch with a simple table of the initial content model for our our simple-looking Education Agent contact panel: Chapter Three Prototyping with Proto-Content.

    Step 1 We use the wireframing and prototyping tool UXPin to develop and digitise our sketched interface of the Education Agent panel into a lo-fi HTML prototype we can play and test with.

    The 1-Up sketch has more thought and detail and 1 content insights. Using proto-content reveals immediate insights: Perhaps we should ask them which country they are from and map that to its region?

    South East Asia is the longest region name that BU like to use which easily fits into a dropdown of this width. Step 2 We continue to design the expanded version of the panel which reveals the Education Agent Liaison Officer contact details and ask a question form for the selected region. The sentence feels a bit squashed but probably works Is this mugshot too small? This typical character-count email address is too long for the available width - we will need to rework the layout or the email addresses are going to break the template.

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